Frequently Asked Questions

1. Do I need to set up an account to place an order?
While you can place an order as a guest, creating an account allows you to track your
orders, save designs for future use, and enjoy a faster checkout process.
2. How do I track my order?
Please visit the link to track your
order.
3. How to re-order some products from my previous orders?
Re-ordering from previous orders can be done by visiting your account dashboard
and selecting re-order. You may then select the item or search by its unique product
ID and add to your cart.
4. Can I cancel or modify my order after placing it?
Yes, you can modify or cancel your order within 24 hours of placing it. Please contact
our customer support team to make changes.
5. How to change our email ID which is listed under our account with Scafos?
You can change your email ID by logging into your account, going to your dashboard,
and updating your contact details.

6. What are the image specifications?
We accept high-resolution images in formats such as JPEG, PNG, and TIFF. Please
ensure the image is at least 150 DPI for the best printing quality.
7. Can I upload my logo or brand name to be printed on the scarf?
Yes, you can upload your logo or brand name to be printed on the scarf. We
recommend placing text and logos at least 5 cm away from the edges to avoid
cutting them off during production.
8. Do you assist with modifying images to fit scarf dimensions?
Yes, we can assist with minor image modifications to ensure your design fits the scarf
dimensions. For more complex editing, we recommend working with a graphic
designer.
9. Can I see a proof of my design before it goes to production?
Yes, you will receive a digital proof for approval if your order is for 50 pieces or more
per design. This ensures that everything is printed according to your specifications.
For smaller orders, we recommend carefully reviewing your design before
submitting it.

10. Can I personalize items for special events (e.g., weddings, corporate gifts)?
Yes, we offer custom items for special events such as weddings, corporate gifts, and
more. Simply upload your design, and you can create personalized scarves, bags, or
other products to fit the occasion.
11. Can you print a design on a silk scarf 36x36 inch?
Yes, we can print on silk scarves, including the 36x36 size. You can upload your
design and select your preferred fabric and size using our online tool.
12. Do you print on both sides of the scarf fabric?
We print on one side of the fabric. Fabrics like cotton/silk, cotton/linen/modal, and
wool/silk have good color penetration, so the back side has a similar look.
13. Can I order custom scarf sizes (apart from the ones that you offer)?
Yes, we can create custom scarf sizes. Please contact us with your specific size
requirements.
14. What is the maximum file size I can upload?
Our platform supports files up to 100MB. For larger files, we recommend
compressing them without losing quality or contacting our support team for
assistance.

15. What is your price range?
Our prices vary depending on the fabric, size, and order quantity. Use the pricing
calculator on our website for a detailed quote based on your specific needs.
16. Do you provide wholesale pricing for scarves?
Yes, we offer wholesale pricing. You can check our bulk order discounts on the
pricing calculator at scafos.com or contact us directly for more information.
17. If I ordered multiple scarves with the same print, is there a discount?
Yes, bulk discounts apply when you order multiple scarves, even with the same print.
Check our pricing calculator for details.
18. If I order different prints, is there a package price?
Yes, we offer bulk pricing even for orders with different prints. You can select various
designs while still benefiting from our bulk discount rates.
19. Do you do custom printing in bulk?
Yes, we offer bulk custom printing. You can upload your design and select the
quantity, and our pricing calculator will automatically apply bulk discounts.

20. How much would printed baby swaddles be if ordered in bulk?
The price for bulk baby swaddles depends on the fabric, size, and quantity. Please
use our pricing calculator for an accurate quote based on your specific requirements.

21. Do you ship to the USA?
Yes, we ship internationally, including to the USA.
22. When will I get my order?
Please refer to the order confirmation email stating the tentative shipping date.
Once shipped, you can expect to receive your order within 3-5 working days.
23. What is your turnaround time for printing and delivery?
For Scarf Express orders, we ship within 6 working days, and for regular orders, it’s
up to 21 days.

Scarf Express
Regular Orders
24. What is your current timeframe to send to the USA once a complete order is
placed?
For regular orders, the timeframe is 21 days for production plus 3-5 working days for
shipping. For Scarf Express, the production time is 6 days.

25. How to add custom labels to my order?
The best way to add a custom label to your order is by

Register at scafos.com
Visit your account dashboard
Click on "Custom Label"
Upload the label artwork
Visit the product page and upload your artwork
During checkout, select custom packing to transmit the label with your order.
26. Do you provide labels for the scarves? If so, do I design one or are they standard?
Yes, we offer custom labels. You can upload your label design when placing your
order. We also provide standard labels if you prefer.
27. Can I request a special gift box or packaging?

Yes, we offer custom packaging options, including gift boxes for special orders.
Please contact our customer service team to discuss packaging options.
28. Do you offer hand roll edges?
No, currently we do not offer hand roll edges.
29. What are frayed edges?
Frayed edges refer to a finish where the edges of the fabric are left untreated,
creating a soft, raw look. This is available on certain scarf fabrics.

30. What is the stance of Scafos on fiber selection, particularly related to human rights
and environmental issues?
At Scafos, we prioritize sustainability and ethical sourcing. We offer eco-friendly
fabrics and are committed to using fibers that align with human rights and
environmental standards. More details are available on our CSR page.

31. What should I do if there is an issue with my order?
If there is an issue with your order, such as defects or incorrect items, please contact
our customer service team at info@scafos.com within 7 days of receiving your
product. We will work with you to resolve the issue as quickly as possible.
32. Can I schedule a call with your team for assistance with my order?
Yes, we offer personalized support. You can contact us via email or request a call
with one of our team members for assistance with your order or design.
33. Do you offer samples so I can check the quality?
Yes, we offer fabric samples. You can order fabric swatches to evaluate the quality
before placing a larger order.

34. What payment methods do you accept?
We accept major credit cards, PayPal, VISA gift cards, bank transfer, and Klarna for
eligible orders. Klarna is available for installment payments in the US.
35. How do I care for my custom scarf?
We recommend hand washing or dry cleaning your scarf, depending on the fabric.
Please check the care instructions on the fabric label for more details.