SCAFOS’S FAIR RETURN POLICY
Your Happiness Guarantee
Every product you order at Scafos is an individual item, manufactured by hand for you using your photo or design. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy for any reason, just make use of our 30-day return guarantee
It is very important that you upload a good quality / high-resolution image which reduces the chances of a return to almost zero since we guarantee that the fabric quality and printing will be without any errors. If you have any claims against the quality of fabric or printing simply return your product within 30 days of receipt.
You can choose from the following options:
- Exchange for a new product
- Exchange for a voucher to be redeemed towards your next order
- Refund of your product cost (You are responsible for return shipping costs.)
Before you send the product back, please contact our friendly Service Team and provide your Order ID.
This is how you can avoid returns
1. Receive a sample before placing a volume order
When planning an order for you and your shop, you may be unsure about what fabric, size, and design to order. Please order one scarf first, as we can take these back without a problem if there are any quality defects.
2. Read the order confirmation email straight away
Maybe you feel like changing the fabric, size or design. If this is the case, please immediately drop us an email with your changes before it goes to print.